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About Banyan
- What is Banyan's mission?
- How did Banyan Botanicals get started?
- What is a B Corp and why does it matter?
- Where is Banyan located?
- The Banyan Guarantee
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Sourcing and Sustainability
- Why is it important to go organic?
- Who provides the organic certification for Banyan products?
- Is organic the same as non-GMO?
- What does "sustainably sourced" mean?
- Why doesn't Banyan Botanicals carry some common Ayurvedic herbs like sandalwood, jatamansi, and kutki?
- What is Fair for Life?
- What does "fairly traded" mean?
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Banyan Products
- What form of herb is best for me—powdered herbs, tablets, or liquid extracts?
- Botanical/Common Names List
- What is the best way to store the bulk herbs and how long do they last?
- What is the culturing process for the butter used to make this ghee?
- Why does the texture of the ghee vary?
- Do I need to refrigerate my ghee or Chyavanprash?
- How do Banyan Gift Cards work?
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Safety, Testing, and Packaging
- What kind of testing does Banyan conduct for each herb?
- Does Banyan Botanicals test for heavy metals?
- Are your products tested on animals?
- Can I give herbs to my children?
- Why are Shilajit tablets now in glass bottles?
- Why does Banyan use plastic bottles, bags, and jars for its products?
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Placing and Managing Orders
- How do I place a one-time order using HSA/FSA funds?
- How can I view my order?
- How do I modify my order?
- How do I cancel my order?
- Can I reorder the same order?
- How can I see past orders?
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Payments and Promotions
- What types of payment options does Banyan accept?
- How can I learn about your promotions?
- What is Afterpay?
- How do I use Afterpay?
- What is Truemed? What does it have to do with HSA/FSA?
- How do I place a subscription order with HSA/FSA payment?
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Shipping and Delivery
- Do you offer free shipping?
- How is free shipping calculated with promotions or discounts?
- Are your products irradiated in transit?
- How do I track my order?
- When can I expect my order?
- What are your shipping and handling rates?
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Returns and Troubleshooting
- What is your return policy?
- My card was declined, but I know I have the money.
- Help! I'm having trouble submitting my order.
- What do I do if my package is lost or missing?
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Account and Programs
- How do I create an account with Banyan Botanicals?
- How do I sign into my account?
- How do I update my account info?
- What is your affiliate program like and how can I apply for an affiliate account?
- What is your wholesale program like and how can I apply for a wholesale account?