Frequently Asked Questions | Banyan Botanicals
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Banyan Botanicals Web Articles
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About Banyan
- What is Banyan's mission?
- How did Banyan Botanicals get started?
- What is a B Corp and why does it matter?
- Where is Banyan located?
- The Banyan Guarantee
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Banyan Products
- What form of herb is best for me—powdered herbs, tablets, or liquid extracts?
- Botanical/Common Names List
- What is the best way to store the bulk herbs and how long do they last?
- What is the culturing process for the butter used to make this ghee?
- Why does the texture of the ghee vary?
- Do I need to refrigerate my ghee or Chyavanprash?
- How do Banyan Gift Cards work?
- Why does Banyan use plastic bottles, bags, and jars for its products?
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Quality, Safety, and Testing
- Why is it important to go organic?
- What does "sustainably sourced" mean?
- What does "fairly traded" mean?
- What kind of testing does Banyan conduct for each herb?
- Can I give herbs to my children?
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Placing an Order, Shipping, and Returns
- How can I learn about your promotions?
- How do I modify my order?
- How do I cancel my order?
- Do you offer free shipping?
- How is free shipping calculated with promotions or discounts?
- When can I expect my order?
- What are your shipping and handling rates?
- Why don’t you offer international shipping outside of the United States?
- What is your return policy?
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Afterpay
- What is Afterpay?
- How do I use Afterpay?
- How does the Afterpay payment schedule work?
- When will my items be delivered if I use Afterpay?
- How do I return or exchange an item purchased with Afterpay?
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My Account
- How do I create an account with Banyan Botanicals?
- How do I update my account info?
- What is your affiliate program like and how can I apply for an affiliate account?
- What is your wholesale program like and how can I apply for a wholesale account?
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AutoShip Subscription
- What is AutoShip?
- How do I sign up for AutoShip?
- What are the shipping costs for AutoShip?
- How can I make changes to my AutoShip order?
- Can I add items to my next AutoShip delivery?
- Does the 15% AutoShip discount apply to every subscription order?