Frequently Asked Questions | Banyan Botanicals
-
About Banyan
- What is Banyan's mission?
- How did Banyan Botanicals get started?
- What is a B Corp and why does it matter?
- Where is Banyan located?
- The Banyan Guarantee
-
Banyan Products
- What form of herb is best for me—powdered herbs, tablets, or liquid extracts?
- What is the best way to store the bulk herbs and how long do they last?
- Do I need to refrigerate my ghee or Chyavanprash?
- How do Banyan Gift Cards work?
- Why does Banyan use plastic bottles, bags, and jars for its products?
-
Quality, Safety, and Testing
- Why is it important to go organic?
- What does "sustainably sourced" mean?
- What does "fairly traded" mean?
- What kind of testing does Banyan conduct for each herb?
- Can I give herbs to my children?
-
Placing an Order, Shipping, and Returns
- How can I learn about your promotions?
- How do I modify my order?
- How do I cancel my order?
- When can I expect my order?
- What are your shipping and handling rates?
- Why don’t you offer international shipping outside of the United States?
- What is your return policy?
-
Afterpay
- What is Afterpay?
- How do I use Afterpay?
- How does the Afterpay payment schedule work?
- When will my items be delivered if I use Afterpay?
- How do I return or exchange an item purchased with Afterpay?
-
My Account
- How do I create an account with Banyan Botanicals?
- How do I update my account info?
- I forgot my password. Now what?
- What is your affiliate program like and how can I apply for an affiliate account?
- What is your wholesale program like and how can I apply for a wholesale account?
-
AutoShip Subscription
- What is AutoShip?
- How do I sign up for AutoShip?
- What are the shipping costs for AutoShip?
- How can I make changes to my AutoShip order?
- Can I add items to my next AutoShip delivery?
- Does the 15% AutoShip discount apply to every subscription order?