What is your return policy?

1. Domestic Return Policy (United States)

For orders shipped within the United States, Banyan Botanicals offers a 90-Day Satisfaction Guarantee. If you are not satisfied with one of our products for any reason, we will accept returns within 90 days of purchase, no questions asked. 

Domestic Conditions & Exclusions:

• Overstock Items: Items designated as overstock or clearance are final sale and non-returnable.
• Bulk Sizes: Large bulk sizes (e.g., gallon containers) are not eligible for prepaid return shipping labels.
• Return Shipping Fees: If you elect to use a return shipping label provided by Banyan, a flat fee of $5.95 will be deducted from your total refund.

How to Initiate a Domestic Return:

1. Open your order confirmation email and click the "View My Order" link.
2. On your order status page, click "Request Return" to automatically notify our Customer Care team.
3. Print the return label provided via email, write your original order number clearly on the box, and send it back to:

Banyan Botanicals

Attn: Returns

6705 Eagle Rock Ave NE

Albuquerque, NM 87113

2. European Union

Customers residing in the European Union or European Economic Area (EEA) have a 14-day right of withdrawal for online purchases.

Conditions for EU Returns:

• 14-Day Cooling-Off Window: We ask that you do not open your products. Please contact our customer service at info@banyanbotanicals.com to initiate this return. 
• Health & Hygiene Exemption (Unopened Items Only): Staying aligned with Article 16 of the EU Consumer Rights Directive, herbal supplements, oils, cosmetics, and body care items lose their right of return once unsealed after delivery for health protection and hygiene reasons. Opened or used items cannot be returned.
• Refund Scope: Upon receiving the unopened parcel, Banyan will refund the full purchase price plus standard outbound shipping costs paid at checkout.
• Return Shipping Costs: In accordance with EU law, the customer is responsible for all return shipping costs back to our US facility.

3. Rest of World Policy (Non-EU International Orders)

To keep global shipping eco-friendly, sustainable, and operationally viable across international borders, all non-EU international sales are final.

• We do not accept returns or exchanges for non-EU international orders.
• Customs & Duties: Buyers are responsible for all local duties, taxes, and import tariffs. Packages returned due to unpaid duties or refusal at customs are non-refundable.

4. Damaged, Defective, or Incorrect Goods (Global Coverage)

Regardless of your location, if your order arrives damaged, defective, or containing incorrect items:

1. Contact Customer Care at info@banyanbotanicals.com within 7 days of receiving. .
2. Include photos of the damaged items and outer shipping packaging.
3. Our team will promptly arrange a replacement or issue a refund for the affected goods.