Placing an Order, Shipping, and Returns
Read frequently asked questions about placing, changing, and canceling orders; how to receive promotions; our shipping and handling rates; return policy; and more.
Paying with HSA/FSA Funds
- What is Truemed? What does it have to do with HSA/FSA?
- How do I place a subscription order with HSA/FSA payment?
- What are HSA and FSA accounts?
- When should I use my HSA/FSA funds?
- Can I use my HSA/FSA account card at Banyan Botanicals?
- How do I place a one-time order using HSA/FSA funds?
Promotions
Updating Orders
Shipping
- Do you offer free shipping?
- How is free shipping calculated with promotions or discounts?
- When can I expect my order?
- What are your shipping and handling rates?
- Why don’t you offer international shipping outside of the United States?
- Are your products irradiated in transit?