Why is my address incorrect when I'm trying to place my order?

Shop Pay (the purple button) 
Shop Pay "locks in" the last address you used. To change it:

• When the Shop Pay window pops up, look for your address.
• Tap "Edit" or the small arrow next to your address.
• Add your new address and make sure to "Set as Default."

Need more help? You can log in at shop.app to delete old addresses permanently.

PayPal
PayPal uses the address saved in your PayPal account, not what you typed on the Banyan Botanicals site.

• Log in to your PayPal account.
• Go to Settings (the gear icon).
• Under Addresses, delete any old ones and set your current one to "Primary."

Apple Pay (iPhone/Mac)

• On your iPhone, go to Settings > Wallet & Apple Pay.
• Scroll down to "Transaction Defaults" and tap Shipping Address.
• Check that your current address has a checkmark next to it.

Autofill problems: an incorrect address keeps 'popping up' when you start typing

If your computer browser (like Chrome or Safari) is suggesting the wrong address, here's how to fix it. 

• On Chrome: Click the three dots in the top right corner > Settings > Autofill > Addresses. You can delete the old one there.
• On Safari: Go to Settings > AutoFill > Edit (next to Contact Card).