What is your international return policy?

1. European Union

Customers residing in the European Union or European Economic Area (EEA) have a 14-day right of withdrawal for online purchases.

Conditions for EU Returns:

• 14-Day Cooling-Off Window: We ask that you do not open your products. Please contact our customer service at info@banyanbotanicals.com to initiate this return. 
• Health & Hygiene Exemption (Unopened Items Only): Staying aligned with Article 16 of the EU Consumer Rights Directive, herbal supplements, oils, cosmetics, and body care items lose their right of return once unsealed after delivery for health protection and hygiene reasons. Opened or used items cannot be returned.
• Refund Scope: Upon receiving the unopened parcel, Banyan will refund the full purchase price plus standard outbound shipping costs paid at checkout.
• Return Shipping Costs: In accordance with EU law, the customer is responsible for all return shipping costs back to our US facility.

2. Rest of World Policy (Non-EU International Orders)

To keep global shipping eco-friendly, sustainable, and operationally viable across international borders, all non-EU international sales are final.

• We do not accept returns or exchanges for non-EU international orders.
• Customs & Duties: Buyers are responsible for all local duties, taxes, and import tariffs. Packages returned due to unpaid duties or refusal at customs are non-refundable.

3. Damaged, Defective, or Incorrect Goods (Global Coverage)

Regardless of your location, if your order arrives damaged, defective, or containing incorrect items:

1. Contact Customer Care at info@banyanbotanicals.com within 7 days of receiving. .
2. Include photos of the damaged items and outer shipping packaging.
3. Our team will promptly arrange a replacement or issue a refund for the affected goods.