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How long does HSA or FSA reimbursement take?
For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing ...
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What is a Letter of Medical Necessity? How is it compliant?
The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.There are thousands of s...
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How long does it take for me to receive my Letter of Medical Necessity?
Generally it takes 2–5 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualificati...
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Are there fees associated with using Truemed's services at Banyan Botanicals?
No, there are no fees when you use Truemed on Banyan’s site!
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Can I use my HSA/FSA account card at Banyan Botanicals when purchasing eligible products?
Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can split your paymen...
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Instead of using my HSA/FSA card for payment, can I use my regular credit card at checkout?
Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA/FSA administrator.
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What if my HSA/FSA reimbursement is rejected by my administrator?
Please contact Truemed at support@truemed.com so they can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Le...