Content Team
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Activity overview
Latest activity by Content Team-
Content Team created an article,
Can I use my HSA/FSA account card at Banyan Botanicals when purchasing eligible products?
Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can split your paymen...
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Content Team created an article,
Instead of using my HSA/FSA card for payment, can I use my regular credit card at checkout?
Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA/FSA administrator.
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Content Team created an article,
What if my HSA/FSA reimbursement is rejected by my administrator?
Please contact Truemed at support@truemed.com so they can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Le...
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Content Team created an article,
I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?
Yes, you can still submit for partial reimbursement. For example, if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-f...
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Content Team created an article,
What is Truemed? What does it have to do with HSA/FSA?
Truemed is a payment tool that bridges your HSA/FSA funds with health and wellness companies like Banyan. It gives you the power to use these funds to purchase health and wellness products, and it...
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Content Team created an article,
Are there fees associated with using Truemed's services at Banyan Botanicals?
No, there are no fees when you use Truemed on Banyan’s site!
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Content Team created an article,
How long does it take for me to receive my Letter of Medical Necessity?
Generally it takes 2–5 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualificati...
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Content Team created an article,
What is a Letter of Medical Necessity? How is it compliant?
The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.There are thousands of s...
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Content Team created an article,
Do I need to take Truemed’s survey every time I make a purchase from Banyan Botanicals?
If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed’s survey again so long as your Letter of Medical Nec...
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Content Team created an article,
What are HSA and FSA accounts?
Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether you have an HS...